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Complaints handling procedure

We work hard to provide the best possible service for all our clients and intermediaries, and to build close working relationships between you and your Wealth Manager.

If you're not totally satisfied with the services we're providing for you, please start by telling your Wealth Manager, who will do all they can to put things right.

If you're still not happy, please read our complaints procedure for your jurisdiction below. We are committed to handling all complaints fairly, consistently and quickly.

Important information

Investment involves risk. The value of investments and the income from them can go down as well as up and you may not get back the amount originally invested. Past performance is not a reliable indicator of future performance.

The tax treatment of all investments depends upon individual circumstances and the levels and basis of taxation may change in the future. Investors should discuss their financial arrangements with their own tax adviser before investing.

The information provided is not to be treated as specific advice. It has no regard for the specific investment objectives, financial situation or needs of any specific person or entity.